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| SHIPPING |
Receive free UPS Ground Shipping on your order over
$50 when shipped to the Lower 48 United States. This offer does
not apply to sale items or demo equipment (from TelemarkSki.com). For other shipping options,
check our charts and policies below. A signature will be required for
all UPS deliveries on orders over $500!
Shipping times:
• Orders placed before noon will be shipped out the same day.
• Orders received after noon will go out the following day.
• Orders placed after noon on Friday will go out the following Monday.
Shipping charges for UPS are as follows:
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UPS Shipping Rates |
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Lower 48 |
AK, HI, PR |
Canada* |
|
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$8 |
$29 |
N/A |
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$19 |
$39 |
N/A |
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$29 |
$49 |
N/A |
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$39 |
N/A |
N/A |
Standard |
N/A |
N/A |
$55 |
Expedited |
N/A |
N/A |
$69 |
US
Postal Service Shipping Rates |
|
Lower 48 |
AK, HI, PR |
Canada* |
Priority Mail |
$8 |
$15.00 |
N/A |
Global
Express |
N/A |
N/A |
call
for rates |
Outside the US:
Regretfully, we can not accept orders from
outside the United States. No exceptions.
Oversized or Overweight: The
above rates may be adjusted for oversized or overweight
packages. If you are not sure if your package will be over weight or excess
in size please feel free to give us a call at 800-847-0244 and we will
calculate your shipping cost for you.
Canadian
customers: Duties and taxes may be
assessed by local officials. The Alpineer is not
responsible for any additional duties or taxes nor
can we calculate them or provide rough estimates.
When applicable, these charges will be billed to
you separately. Please contact your customs office
for information on duties, taxes, and restricted
items. |
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| RETURNS & EXCHANGES |
We gladly exchange an item or
accept returns on items in their original packaging and in new condition for refund or exchange.
Be sure to use our Return
Form for quicker turnaround.
Non-sale items must be returned or exchanged within 30 days of receipt of your order. Sale
items must be returned or exchanged within 14 days of receipt of your order.
If you'd like to exchange an item, follow one of these easy procedures:
1. Print out our Return
Form and fill it out.
2.
Return the item with your original
invoice (or copy of invoice), indicating which item
you'd like to get instead. Please include style number
along with all the appropriate color/size/other info
that will help us get the right item. We suggest you return the item via
trackable shipping method (UPS, FedEx, etc.) and
insured. Until it's in our door, The Alpineer is
not responsible for it.
3.
We will credit
your bankcard when we receive the old item.
4. We will charge your bankcard when we ship out
the new item.
5.
If we do not have the new, desired item in
stock, we will credit your bankcard.
If you're having trouble or have questions, call
us at 800.847.0244 and arrange the exchange over
the phone with a customer service rep.
Any items received that do not follow the above instructions may not
receive a full refund.
Ship-to address for private
carriers (UPS, Fed Ex, et al.):
The Alpineer
419 Sixth Street
Crested Butte, CO 81224
800.847.0244
Ship-to address for US Postal Service:
The Alpineer
PO Box 208
Crested Butte, CO 81224
800.847.0244
Please be sure to include a copy of your receipt
with the return package! It helps out the process
tremendously!
Returns will not be accepted:
• after 30 days of receipt on non-sale items and after 14 days of receipt
for sale items
• for items that appear used
• on special order items that we do not normally
stock
Shipping charges are never refunded. |
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| ORDERING |
The Timing:
• Orders placed before noon will be shipped out the same day.
• Orders received after noon will go out the following day.
• Orders placed after noon on Friday will go out the following Monday.
Ordering online:
Use the navigation on the left to browse products. Try the "Product Search"
box to quickly locate a specific product.
Still not sure? Call or email us. We'd be happy to
talk with you and share some suggestions. Toll-free
800.847.0244 or info@alpineer.com.
Ordering off-line:
We will gladly take your order over the phone. Give
us a call toll-free at 800-847-0244. View our hours.
Forms of Payment:
We accept Visa, MC, American Express, and Discover.
Special Orders:
We do special orders. We can special-order pretty much most items from most manufacturers that we represent. However, special orders depend on whether or not it's in the manufacturer's inventory. Special orders can take time and can be beyond our control as to when it arrives on your doorstep. It helps if you're sure you want the item.
International Orders:
We can no longer accept orders from outside the US and Canada.
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| CONTACT US |
The Alpineer
419 Sixth Street
PO Box 208
Crested Butte, CO 81224
Online store: 800.847.0244 / 970.349.2801
Rental equipment: 800.223.4655 / 970.349.5210
Retail store: 800.223.4655 / 970.349.5210
info@alpineer.com
www.alpineer.com
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| HOURS |
Ready to order?
Place your order online anytime! 24 hours / day ~ 7 days / week
Want to chat with one of our friendly experts?
E-commerce hours
Monday through Friday: 8 a.m. - 6 p.m. (MST)
Closed Saturday, Sunday
Fall store hours
Monday through Saturday, 10 a.m. - 5 p.m. (MST)
Closed Holidays
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| PRIVACY POLICY |
It's really simple.
We never distribute or sell information about
any of our customers, newsletter subscribers, etc.
We use secure encrypted credit card processing.
We are very sensitive about your privacy.
Thanks for visiting and shopping
with Alpineer.com. We appreciate your patronage!
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