The Alpineer is committed to our customer's satisfaction.
Any unused items may be returned to us for exchange or refund within thirty(30) days of receipt. For items that we shipped as ordered, shipping charges are non-refundable. Please follow the steps below for faster exchange or refund and keep in mind it may take up to two weeks after receipt of product for your exchange or refund to be processed.
The Alpineer understands and share your concerns about privacy. We will diligently protect the trust you have placed in us by visiting our site.
The information we receive allows us to tailor our Web site and work to improve your experience, making shopping The Alpineer more enjoyable.
The information you supply to us is added to our customer database. You may receive periodic mailings or email from us about new products and services, discounts, special promotions or upcoming events.
Please note, In order to process your online purchase we will send you a confirmation email or contact you if we have any questions about your order.
While shopping or registering on any The Alpineer.com site users are protected by Secure Socket Layering Technology (SSL). SSL encrypts and protects all information during transmission. To verify that SSL is functioning properly on your computer, check the browser window for verification: In Netscape a complete key will be displayed in the lower left hand corner of your window, while Explorer users will see a lock icon in the lower right hand corner of the window. If you have any questions regarding security at our web site please e-mail us at firstname.lastname@example.org.
The terms of the United States Fair Credit Billing Act state that your credit card provider cannot hold you liable for fraudulent charges over $50. The Alpineer will cover the cost of any fees up to $50 that are the direct result of fraudulent use of your credit card through any The Alpineer web site. Fraudulent use of your credit card must be proven to have originated through a The Alpineer web site. Liability is strictly limited to $50. Any unauthorized use must first be reported to your credit card company in accordance with their rules and regulations regarding fraudulent use.